Frequently Asked Questions
Q. Do you allow day visitors to come and use the facilities?
A. Yes, we do allow day visitors. Visitors incur a fee of $6 if they are on site for more than an hour. Visitors can access our activities at the same cost as our campers.
Q. What time is Check in & Check out? Can we arrive early and depart late?
A. Check in for the Campground is midday and check out is 11 am.
Check in for the Luxury tents is 2pm and check out is 10am.
If you would like to check in early, or check out late, please ask reception before your arrival.
Q. Can we set up our camp anywhere ?
A. No, you are required to come to reception and check in before you occupy a site. We allocate a site to you. Please let us know at time of reservation if you would like a particular site or area. Despite requests for specific sites, Management reserves the right to change your site (prior to your arrival).
Q. Can we after office hours?
A. Yes, a late arrival can be arranged, please contact reception and notify them if you will be arriving after hours. The whiteboard out the front of reception has a late arrivals box (look for the White Rabbit poster) where we will leave you a map, a key (if required) and your site allocation.
Q. Can we check in our friends that haven't arrived yet?
A. No, we require all guests to register with reception on arrival. In the interest of privacy, safety and security it is mandatory for us to know who is on the property at all times. Any person who has not registered or checked in with reception , may be considered to be trespassing and therefore may be asked to leave. Whether you are camping with a group or on your own, no other person can register for you.
Q. Can we request a specific site?
A. Yes, we can fix site requests, however we reserve the right to alter site numbers before or at time of arrival based on unforeseen circumstances or conditions of maintenance. We will endeavour to move you to the nearest equivalent site available. You may also be allocated a different site should your group numbers be less than when you booked.
Q. Can you tell us what site our friends are on or discuss their reservation?
A. No, due to privacy we will only discuss reservation enquiries and account information with those who's details we have on file.
Q. Can we have multiple families on one site?
A. No, due to council regulations, our policy is one family per site. Group sites are available for mutliple family bookings.
Q. Can we add our friends at late notice to our site?
A. We are bound by council restrictions as to how many people we can have on site at any one time. If we are fully booked, unfortunately we cannot add extras to sites, nor can we create a site for them. If your site has not reached the capacity set by council we may be able to add a friend or two. Call reception to discuss.
Q. Can we bring our dog?
A. Yes, dogs are permitted, full responsibility taken by their owner. All dogs must be registered at reception. Fees apply. Dogs are to be kept on a lead at all times. Dogs are not permitted in the following areas, bbq area/camp kitchen, office, amenities & luxury tent area. Dogs cannot be left on the property unattended, you go out your dog goes with you. Dogs are not permitted when hiring the army tents, luxury tents, camper trailers or tents from us.
Q. Can we bring our other pets (cats/birds ect)?
A. No, dogs and horses are the only pets/animals that are permitted on the property.
Q. Do you have flushing toilets and hot showers?
A. Yes, we have 2 amenities blocks, both with flushing toilets and hot showers. Showers are coin operated. One 20c piece will give you 2 minutes of water. You can swap cash for coins at reception.
Q. Do you have a dump point?
A. No, the closest dump point is in Gatton. We ask that you do not empty you caravan canisters or portable toilets into our system.
Q. Do you have laundry facilities?
A. Yes, we have laundry facilities in both the amenity blocks. Washing machines and dryers are coin operated. Clothes lines are also available at the back of each building.
Q. Do you have a camp kitchen?
A. Yes, we have a camp kitchen located in the centre of the campground. This is equipped with an electric BBQ, kettle, microwave, fridge/freezer, stainless steel benches and sinks, picnic tables and communal fire pit.
Q. Can we use tarps on our site?
A. Yes, tarps are allowed above ground level for shelter on your camp site. We do not permit tarps to be placed on the grass, please only use shadecloth or breathable mats.
Q. Do you have a shop?
A. Yes, we have a very basic shop in reception. We sell ice, basic grocery items, cold drinks, icecreams and we can do gas refills if required.
Q. Can we have a fire?
A. Yes, however we do not permit ground fires. You are required to either bring your own brazier or you can hire a fire drum from us for a small additional fee. By law, you must obey any fire bans when in place.
Q. Do you sell firewood?
A. Yes, we have bags of split hard wood and kindiling available for purchase. Please ensure you arrange this during shop hours.
Q. Do you have EFTPOS in the shop?
A. Yes, we have eftpos facilities, however there is a $10 minimum spend and we do not give cash out. There area ATM facilities in Murphy's Creek and Withcott.
Q. Can we bring a chainsaw?
A. No, chainsaws are not permitted to be used on the property.
Q. Can we bring a generator?
A. Yes, generators 2KVA or less can be used. This is only permitted during daylight hours.
Q. Do the activities cost extra and are there age restrictions?
A. All activities are at an extra cost. These can be booked prior to arriving or on check in. Archery, the giant swing and abseiling are available during structured sessions on Saturdays, long weekends and school holidays. We have strict age restrictions in place for the safety of all our participants.
Q. Can we bring our own equipment and utilise the adventure facilities.
A. No, all of our equipment and facilities require a trained qualified instructor to be present.
Q. Do you have 4WD tracks.
A. No, we do not have 4wd tracks open to the general public.
Q. Is there bush walking close by?
A. Unfortunately we don't have access into the Lockyer National park directly behind us anymore. However there are other bush walks available close by (within driving distance). Please ask reception for more details.
Crows Nest National Park
Ravensborne National Park
Q. Do you do refunds? What if we leave earlier than planned? What if its raining?
A. We do not refund, however we will transfer your reservation over to another suitable date within 6 months. If you decide to leave early under any circumstances you will not be entitled to a refund or credit.
Weather conditions are not a circumstance for a refund, we will postpone your reservation for up to 6 months for you to re-book at another convenient time. This needs to be pre-arranged with reception on or before your arrival date. If you are a no show you will forfeit all monies paid.
Q. Do you have snakes or goannas there?
A. Yes, we are a natural bush setting; this is their home. We have several species of snakes, venomous and non venomous. Goannas are often seen roaming the campground. Please do not approach or feed the goannas. We do ask that you use the bins provided and do not leave any rubbish or food scraps lying around your site. Goannaa, possums and scrub turkeys all enjoy our scraps. All snakes and goannas should be left alone to go about their business.
Q. Do you have water in the creek?
A. As of 11 February 2020, the swimming hole is full and the creek is running. The creek is likely to run for only a short time, however the swimming hole will remain swimmable for several months. Our swimming hole is no longer spring fed. Our swimming hole and creek are therefore dependent on rainfall. If you are booking here specifically to go swimming, we recommend you call first to check conditions. Our Facebook page is also a good way to keep up to date.
Q. Will the trains prevent me from sleeping?
A. We can hear the sounds of coal trains in the campground at times during the day and during the night. Some people love the low rumble and others don't. If you think the low rumble of trains will disturb your sleep please bring along some ear plugs.
LUXURY GLAMPING SPECIFIC FAQ
Q. Can we bring our children, infants or dogs with us?