Payment Information

Campsites and hire equipment:  3 nights minimum for long weekends and Christmas/New Years: 4 nights minimum for Easter long weekend.

Luxury Tents:  a minimum night stay period of 3 nights applies to Christmas/New Year and all long weekends.

We have excellent facilities to cater for groups.  As a result of people not checking in or paying for their stay (especially those camping with large groups of people), we have now changed our policy on group bookings.  

• We will happily place people next to others if asked and where possible.  We will no longer accept one person booking for a group of people or reserving multiple sites.  
• All people wanting to camp together must make individual bookings and adhere to all of our rules around payments (in advance, prior to arrival) and check ins (everyone must report to reception).  
• People who fail to check in will be asked to leave.  If you arrive outside of office hours we will leave information for you in the late arrivals box.  We expect you will then check-in when the office opens the next morning (within a couple of hours).  If you are going out and will be offsite, thus unable to meet this requirement, please call the office to advise them when you intend to check-in. 

• A deposit is required within 3 days of your booking being made (if booking online a deposit is payable immediately).  Our payment preference is direct credit or cash.  Credit card payments over the phone or at reception will incur credit card fees.  Banking details are included in your confirmation letter.  
• Full payment is required 7 days prior to arrival.  We will send you a reminder.  If fees are not received your booking may be cancelled without further notice.
• Hire equipment will not be set up if payment is not received in full, in advance.  This means it won’t be available for you on arrival, and you will have to wait until our schedules allow us to set it up, once you arrive.
• Our activities have become very popular.  Activities must be paid at time of booking (if you are booking on arrival).  An activity schedule will be sent out prior to holiday periods/long weekends.  Bookings are only accepted via email (or on arrival if places remain).  When we receive your email we will confirm your booking and the cost.  Payments must be made via direct deposit within 48 to secure your place.  Any unpaid bookings will be cancelled without further notice.  

We do not offer refunds at Murphys Creek Escape unless we are unable to meet our commitment to you (due to bushfires or flooding).

If your circumstances change, we will postpone your booking for up to 12 months provided you have notified the office of your cancellation 24 hours prior to your expected arrival (7 days during peak periods).  Where cancellation periods are not adhered to, any monies paid are forfeited.  

We will reschedule for you a total of 2 times (after your initial booking) free of charge.  Any further incidents will be charged an administration fee.

We do not offer refunds due to weather conditions, early departures, change of mind, refusal to participate in activities or no shows.  If exceptional circumstances result in us agreeing to refund, we will take a cancellation fee to cover admin and credit card costs.

Any reservations that require a key (remote sites and gypsy wagon) will incur a $20 key bond.  When the key is returned the bond will be returned to you.

Once you have secured your reservation by way of deposit with Murphys Creek Escape you are thereby agreeing to the above terms and conditions.